Returns and Refunds

Return & Refund Policy

At Purrfect Pet Market, we strive to provide high-quality pet products and an excellent shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day return policy from the date you receive your order.

Returns & Eligibility

To be eligible for a return, items must meet the following criteria:

  • Unused, unworn, and in the same condition as received.
  • In original packaging with all tags attached.
  • Accompanied by the receipt or proof of purchase.

To start a return, contact us at support@purrfectpetmarket.com with your order details. If your return is approved, we will provide further instructions, including a return shipping label if applicable.

⚠️ Items sent back without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item is damaged, defective, or incorrect, contact us immediately at support@purrfectpetmarket.com with photos and order details. We will work to resolve the issue as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., pet treats and food).
  • Personalized or custom-made products.
  • Personal care items (e.g., grooming supplies).
  • Hazardous materials, flammable liquids, or gases.
  • Gift cards and final sale/clearance items.

If you are unsure whether your item is eligible for return, please contact us before making a purchase.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original and place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days.

  • Please allow additional time for your bank or credit card provider to process the refund.
  • If 15 business days have passed and you have not received your refund, contact us at support@purrfectpetmarket.com.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason, without justification. The item must be unused, in its original condition and packaging, with proof of purchase.